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Customer Satisfaction

What is your supplement return|refund policy?

The Pause Nutrition®’s No-Risk, 100% Satisfaction Guarantee is simple. Any customer not completely satisfied with the product will receive a full product refund. To maintain the integrity of our products, we do not accept product returns that have be

Why was I charged twice for the same order?

You may see a pre-authorization charge that may or may not have included tax before a final total. Upon final charge, the tax was determined and then adjusted accordingly. The adjusted amount was then authorized and captured as payment. The pre-autho

What do I do if I received a damaged supplement?

If you encounter any issues such as a broken seal or a damaged product upon arrival, please take the following steps:. Once we receive the information and photographs, we will initiate the process of sending you a replacement. We appreciate your coop

What if I'm not happy with the supplement(s)?

We understand that sometimes a product may not meet your expectations or suit your needs. If you find that our products don't work for you and wish to initiate a refund, here are the steps you need to follow:. 1. Contact our supplement customer servi

Where is my supplement refund?

It can take 3-5 business days for a refund to process back on to the original payment method.  In some cases, depending on the financial institution and third party payment system, it can take up to 10 business days. If it has been more than 10 busin

How do I manage my payment, billing or email information for my supplement account?

Email: if you to update your email address, please contact us through the chat box or reach out to our Customer Service Team and we will be happy to assist in updating your email information. Payment options available are through credit card, Shop Pa

Can I cancel my order for The ‘Pause Nutrition® supplements?

Yes, if your order has not been fulfilled, you can request to cancel your order by contacting our Customer Success Team. If you would like to cancel an order, please contact us as soon as possible so that we may cancel it before it is fulfilled.  Onc

Can I use HSA/FSA to purchase supplements?

We are sorry, but because our products are nutritional supplements and not medically graded, we are currently not categorize as a medical retailer at this time. We may be at some point in the future, so please check back!  Some FSA or HSA may allow y

Can I combine two supplement accounts?

Yes!  We are happy to help!  Please contact our Customer Success Team and we'll go through the process of collecting the necessary information to help you merge your accounts.

How do I update products in my current order?

If your order is unfulfilled, please contact our customer service team as soon as possible and we will check the status of your order. If it is a subscription order, we may be able to update the products in your order. If it is a one-time order, we m

I am having issues ordering supplements from your website.

We are sorry to hear you are having trouble ordering from our website.  Please try the following to see if it helps to resolve the issue:. - verify that you are trying to purchase from The 'Pause Life website. - close out your browser/app and reopen