Supplement Purchase:. The Pause Nutrition®’s No-Risk, 100% Satisfaction Guarantee is simple. Any customer unsatisfied with a product will receive a full product refund. To claim a refund, simply contact us within 30 days of receipt of the product and
You may see a pre-authorization charge that may or may not have included tax before a final total. Upon final charge, the tax was determined and then adjusted accordingly. The adjusted amount was then authorized and captured as payment. The pre-autho
If you encounter any issues such as a broken seal or a damaged product upon arrival, please take the following steps:. Once we receive the information and photographs, we will initiate the process of sending you a replacement. We appreciate your coop
We understand that sometimes a product may not meet your expectations or suit your needs. If you find that our products don't work for you and wish to initiate a refund, here are the steps you need to follow:. 1. Contact our supplement customer servi
It can take 3-5 business days for a refund to process back on to the original payment method. In some cases, depending on the financial institution and third party payment system, it can take up to 10 business days. If it has been more than 10 busin
Email: if you to update your email address, please contact us through the chat box or reach out to our Customer Service Team and we will be happy to assist in updating your email information. Payment options available are through credit card, Shop Pa
Yes, if your order has not been fulfilled, you can request to cancel your order by contacting our Customer Success Team. If you would like to cancel an order, please contact us as soon as possible so that we may cancel it before it is fulfilled. Onc
We are sorry, but because our products are nutritional supplements and not medically graded, we are currently not categorize as a medical retailer at this time. We may be at some point in the future, so please check back! Some FSA or HSA may allow y
Yes! We are happy to help! Please contact our Customer Success Team and we'll go through the process of collecting the necessary information to help you merge your accounts.
If your order is unfulfilled, please contact our customer service team as soon as possible and we will check the status of your order. If it is a subscription order, we may be able to update the products in your order. If it is a one-time order, we m
We are sorry to hear you are having trouble ordering from our website. Please try the following to see if it helps to resolve the issue:. - verify that you are trying to purchase from The 'Pause Life website. - close out your browser/app and reopen