What if I'm not happy with my product?Updated an hour ago

We have a 30-day satisfaction guarantee - from the day your order is delivered.

We understand that sometimes a product may not meet your expectations or suit your needs. Or, you may have received an order you didn't expect or don't want to keep.

  
If you happened to receive an order you no longer want, please do not open the shipping container and follow the directions below to initiate the return process.

If you are not satisfied with the product(s) you have opened from the shipping box and wish to initiate a refund, please use the steps below to begin a return/refund request.

1. Please use the customer portal and the return request button to submit a return and refund review. To access the portal, you'll need the order number and email associated with the order.

2. Look for an email confirmation of your return/refund request, and be on the lookout for follow-up communications in case our team has any questions regarding your request.

3. Please get in touch with our customer service team:

• If you received a damaged order, an incorrect order, or haven't received your order.
• If you have an unopened package and you qualify for a return, and do not hear from us with a return decision within 2 business days, or you haven't received the return label.  
• If you have an opened package and requested a refund, but haven't received a refund processing notification within 2 business days. 

4. If you have a subscription, please be sure to adjust the subscription settings, if applicable, to avoid any future unwanted deliveries.  If you have any issues, we are happy to help.

Any request received is reviewed, regardless of timeline.  

Once a refund has been initiated, you can expect it to show up on the original payment method within 3-5 business days.  

Note: We consider all situations and make decisions based on policy and individual circumstances.