What if I'm not happy with my product?Updated a day ago

We have a 30-day or 7-day satisfaction guarantee, depending on the product purchased.

See Store Policy, additional applicable info below:

Review additional information applicable to our Product Return/Refund Policy.

Review additional information applicable to our Weighted Vest Return/Refund Policy.

Review additional information applicable to our Digital Content Refund Policy.

We understand that sometimes a product may not meet your expectations or suit your needs. Or, you may have received an order you didn't expect or don't want to keep.  Please review our policies linked above.

If you received an order you no longer want, please do not open the shipping container. Follow the steps below to initiate the return process.

If you are not satisfied with the product(s) you have opened and wish to initiate a refund, please follow the steps below to submit a return/refund request.

1. Please use the customer portal and the return request button to submit a return and refund review. To access the portal, you'll need the order number and email associated with the order.

2. Look for an email confirmation of your return/refund request, and be on the lookout for follow-up communications in case our team has any questions regarding your request. 

3. Please get in touch with our customer service team:

• If you received a damaged order, an incorrect order, or haven't received your order.
• If you have an unopened package and you qualify for a return, and do not hear from us with a return decision within 2 business days, or you haven't received the return label.  
• If you have an open package and requested a refund, but haven't received a refund processing notification within 2 business days. 

4. If you have a subscription, please be sure to adjust the subscription settings, if applicable, to avoid any future unwanted deliveries.  If you have any issues, we are happy to help.

Any request received is reviewed, regardless of timeline.  

Once a refund has been initiated, you can expect it to show up on the original payment method within 3-5 business days.  

Note: We consider all situations and make decisions based on policy and individual circumstances.