What is your weighted vest return and refund policy?Updated an hour ago
Weighted Vest Return & Refund Policy
Inspect on arrival (important)
Please inspect your vest immediately upon delivery.
If you believe your vest is defective, damaged in transit, or you received the wrong item:
- Contact our Customer Service team within 7 days of delivery. KEEP the original shipping container.
- Include your order number and photos of the item and packaging.
- If confirmed, we’ll provide a replacement or a refund.
30-Day Returns (Unused / New Condition Only)
Use our Customer Portal to request a return.
We accept returns within 30 days of delivery. Please review the conditions for acceptable return reasons below.
If conditions are met, it can be returned as long as the vest is:
- New and unused
- Free of wear, odors, deodorant or makeup marks, pet hair, lint, dirt, stains, or washing
- Returned with original packaging and shipping box
Return shipping fee
Customer satisfaction returns will incur a $12 return shipping fee, which will be deducted from your refund once your return is received and inspected.
Original shipping (if paid)
If you paid for shipping on your original order, that charge is non-refundable.
Refund timing
Refunds are issued to the original payment method after inspection, typically within 3-5 business days.
Accepted reasons for return
- Medical reasons or discomfort (you cannot safely use the added load)
- Fit isn’t right (straps or feel)
- Duplicate order
Returns are accepted for the reasons above only when the vest is new/unused and passes inspection.
Returns we cannot accept
- Used or worn (including workouts, outdoor wear, or extended use beyond a quick indoor try-on)
- Any signs of sweat, odor, staining, deodorant or makeup marks, etc
- Washed items
- Dirty items (dust, dirt, chalk, sand, grass, etc.)
- Pet hair or excessive lint
- Damaged from misuse (tears, abrasion, burns, altered, modified product, etc)
- Missing original packaging and shipping container
- Returns initiated after 30 days
- Items marked Final Sale; these include any orders shipped to Hawaii, Alaska, and U.S. territories (anything outside the continental United States)
What we are responsible for:
- Orders not fulfilled within 3-5 business days, or if the fulfillment timeframe is extended due to peak season or an ongoing issue.
- Orders not delivered within 12 business days of shipping. We allocate carrier time to account for personnel, weather, or transportation issues that may arise. After 10 business days, we'll resolve the delivery issue with a replacement order or a refund.
- Defective or damaged products.
- Wrong or missing products.
What we are NOT responsible for:
- Orders not received due to the customer providing incorrect address information.
* Please verify your shipping address at checkout before completing your purchase. Often, third-party payment options automatically add default addresses.
- Orders placed by mistake.
- Customer cancellations once an order has been fulfilled and shipped.
- Packages not delivered by the carrier’s estimated delivery date.
* The carrier may provide an estimated delivery date, but that is not a guaranteed delivery date from us.
We understand that situations arise, and we manage exceptions on a case-by-case basis.