Shipping Information and Issues
How long does shipping take for my product order?
Orders are processed from our distribution center in Hebron, KY. Our goal is to fulfill and ship your order within 2 business days; 3 business days if it falls on a holiday/holiday weekend, or during a period of increased fulfillment volume. When an
How will my product order be shipped?
Orders within the Continental United States are shipped via various methods (to include Amazon Shipping*) to ensure the best possible delivery time, based on the order's shipping location. Orders to Hawaii, Guam, and OCONUS US territories are shipped
Do you offer expedited shipping?
Expedited shipping is not an option at this time. We are looking into expedited options to offer in the future, but do not have a timeframe for when this might be available.
Do you ship or deliver to my location/country?
We're excited to offer international shipping for The 'Pause Life products!. To see if we ship to your country, please use the Country/Region selector located at the very bottom of the Shop page on our website. If your country is not listed, we're un
How much is product shipping?
Shipping is a flat rate of $8.00 for U.S. orders that are under $99.00.
What do I do if my order is delayed or not moving?
We give the shipping carriers 10-12 days for domestic delivery (from the date the carrier picks up) before we proceed with investigating any potential loss in transit. This allows the assigned carrier time to accommodate increased shipment volumes (s
What do I do if my order looks lost or was returned to sender?
We understand the frustration of a shipment going astray. If your order has been determined to be lost in transit or returned to our warehouse, please contact our customer service team. We will:. If an order is returned due to an incorrect address,
Will I owe customs fees or taxes?
International customers are responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country. These charges are either included in the product's cost or listed separately at check
Why did I not get free shipping on my order?
Free shipping is offered on U.S. orders that are $99 or more in Total Order cost, after discounts have been applied. If you purchase more than one product through our online store, you will receive a discount based on our Buy More, Save More discount
How do I correct a wrong shipping address on my order?
We can help! If your order has not been fulfilled, you can request to update your order shipping address by contacting our Customer Success Team. Please include the correct shipping address, and we are happy to get that corrected. Please contact us
Why hasn't my order shipped?
Our goal is to fulfill and ship your order within 2 business days. If this is not possible due to holidays, holiday weekends, increased fulfillment volume, or weather delays, we will ship your order within 3 business days. When an extenuating circum
Do higher seasonal temperatures affect the efficacy of supplements?
Our softgel and regular capsule supplements can withstand short periods of heat exposure, including exposure to very high temperatures, and maintain their efficacy. This can occur because the capsule that surrounds the active ingredients can withsta