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Return & Refund Policy

The 'Pause Life

Orders within the Continental United States are shipped via various methods (to include Amazon Shipping*) to ensure the best possible delivery time, based on the order&apos;s shipping location.&#xA0;Orders to Hawaii, Guam, and OCONUS US territories are shipped USPS Priority Mail. &#xA0;* Amazon Shipping isn&apos;t related to ordering off of Amazon. &#xA0;It is a fairly new shipping option many distributors are utilizing.&#xA0;

Orders within the Continental United States are shipped via various methods (to include Amazon Shipping*) to ensure the best possible delivery time, based on the order's shipping location. Orders to Hawaii, Guam, and OCONUS US territories are shipped

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Health & Wellness Products

Shipping Information and Issues

Mary Claire Haver, MD Bio

How does menopause policy affect me and what can I do to help?

I'm a healthcare clinician, where can I find menopause resources to help my patients?

Can Dr. Haver provide medical advice or guidance?

Do you have recommendations for menopause practitioners, including Telehealth?

Dr. Mary Claire Haver

What is The 'Pause Life?

Navigate The 'Pause Life Website

How do I login to my account?

Why can't I log into my account?

How do I contact you for help or assistance?

I am having issues signing up for the free challenge or receiving email information.

I am having trouble printing one of the PDFs or documents.

Why do you use a backwards apostrophe in The Pause Life name?

What are a list of the 'Pause Life favorite wellness and style products?

What is The 'Pause Life’s relationship with the favorite product brands?

Is The 'Pause Life responsible for shipping, returns, or product quality for her favorite product brands?

Are the affiliate products recommended by The 'Pause Life safe for everyone to use?

The 'Pause Life Favorite Products

About The 'Pause Life

How do I make an appointment with Dr. Haver?

What does it cost for a consultation or appointment?

How do I contact the clinic regarding current patient question?

Does Mary Claire Wellness accept insurance?  What diagnosis code is used for visits?

The 'Pause Wellness Clinic

How do I find help with my menopause symptoms or concerns?

How can I find a clinician or practitioner to help me with menopause support?

I am a clinician on your referral list, how do I update my information?

Where do I find British menopause resources?

Where can I find Canadian menopause resources?

Where can I find international menopause resources?

How do I know if I am experiencing perimenopause or menopause?

Is hormone therapy right for me?

Is testosterone right for me?

Is it okay to start HRT/HT?

What is the difference between bio-identical HRT and synthetic HRT?

What is the difference between FDA approved HRT and compounded HRT?

Why is The New Perimenopause book different from The New Menopause book?

Menopause Resources

How do I join the free 'Pause Life Community?

What is the FREE Pause Strong Challenge?

What is the Belly Fat Blast Challenge?

Can the community provide answers to my medical questions?

Do you have an app for The 'Pause Life Community?

What can I do if I am having an issue with the Circle app?

How do I remove my account from the Circle Community?

The 'Pause Life Community

Mission & Quality Policy

Product Quality and Third Party Testing

What discounts do you offer?

Do you offer a gift card?

Which products will break or affect Intermittent Fasting?

Why is there only a Manufacture date (MFG) on my product?

What are the Vegetarian, Vegan, Dairy or Gluten-Free supplement options?

Do any of your products contain Erythritol?

Which supplements are Kosher or Halal?

Do you offer a magnesium supplement?

Can men use the supplements?

Can I combine the supplements?

Can I take the supplements while on a GLP-1?

When do the supplements expire?

What is California Prop65?

Do you sell samples of your products?

When can I expect results from the supplements?

Do you offer wholesale on your products?

Do you offer a weighted vest?

General Information

How long does shipping take for my product order?

Do you offer expedited shipping?

Do you ship or deliver to my location/country?

How much is product shipping?

What do I do if my order is delayed or not moving?

What do I do if my order looks lost or was returned to sender?

Why did I not get free shipping on my order?

How do I correct a wrong shipping address on my order?

Why hasn't my order shipped?

Do higher seasonal temperatures affect the efficacy of supplements?

What is your supplement return and refund policy?

What is your weighted vest return and refund policy?

What is your refund policy for digital content?

How do I manage my payment, billing or email information for my health and wellness account?

How do I begin a product return or refund request?

What do I do if I received a damaged order or supplement?

Why was I charged twice for the same order?

What if I'm not happy with my product?

Where is my product refund?

How do I cancel my product order?

Can I combine two product accounts?

How do I update products in my current order?

I am having issues ordering from your website.

What do I do if I received the wrong product?

Customer Satisfaction

Will I receive a notification before my product subscription processes?

Why can't I log into my product account?

How do I skip a product subscription order?

How do I change the products in my subscription?

Can I add or remove product in my order?

How do I cancel my product subscription?

How do I update the frequency at which I receive my subscription?

Manage Product Subscription

What is NSF?

What does it mean for a product to be Contents Certified NSF?

How does a product become Contents Certified NSF?

Why are only some of the supplements NSF Contents Certified?

Contents Certified NSF

Is The ‘Pause Life Nutritional Supplements HSA/FSA eligible?

What are FSA and HSA accounts?

How does using my HSA/FSA account save me money?

When should I use my FSA/HSA dollars?

Do I need to take a Flex survey every time I make a purchase from The ‘Pause Life?

How long does HSA or FSA reimbursement take?

What should I do if my HSA/FSA reimbursement claim was denied?

What if my HSA/FSA reimbursement is rejected by my administrator?

How do refunds work if I used my FSA HSA card?

I don’t have an HSA/FSA. Can I still benefit from Flex?

HSA/FSA General Information

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Flex?

How can I split HSA/FSA payment for one-time purchases?

Are there fees associated with using Flex's services?

Can I use my FSA/FSA Card with express checkout using Shop Pay, Pay Pal, Google Pay, Apple Pay, or Venmo?

HSA/FSA Payments

Can I use my HSA/ FSA card at The ‘Pause Life Nutritional Supplements for one time purchases?

Can I use my HSA/ FSA card at The ‘Pause Life for nutritional supplement subscriptions?

Can I use my HSA/FSA card for both a one-time nutritional supplement purchase along with a nutritional supplement subscription?

How do I get reimbursement for a current nutritional supplement subscription that was set up before you partnered with Flex on HSA/FSA?

HSA/FSA One-time and Subscription Orders

What is an HSA/FSA Letter of Medical Necessity, and how is this compliant?

How long does it take for me to receive my HSA/FSA Letter of Medical Necessity?

How to use your Letter of Medical of Medical Necessity (LMN) for HSA/FSA Reimbursement

Does an HSA/FSA Letter of Medical Necessity Work for Past Purchases?

HSA/FSA Letter of Medical Necessity (LMN)

HSA/FSA Information

How much is one (1) scoop of Creatine?

Where is the Creatine sourced?

What are tips for taking Creatine?

Will Creatine break a fast?

What is a loading phase of Creatine?

Is a Creatine supplement safe for me?

Why would I keep my creatine levels or stores up?

Do I take creatine alone or protein and creatine together?

Creatine

What are VERISOL® and FORTIBONE® collagen peptides?

What are some tips for taking your collagen supplement?

What is the serving size for the collagen?

Will the collagen break my fast?

What is the collagen protein consumption recommendation?

Is the collagen grass-fed or grain-finished?

What is the amino acid profile of the collagen?

Where are the collagen ingredients sourced from?

Is the collagen Type 1, 2, or 3?

Can you use the collagen in cooking?

Why is Skin Boost Plus no longer available?

Collagen

How much is one scoop of Fiber GDX?

What are some tips for consuming the Fiber GDX?

Why does my Fiber become clumpy, thick and gel-like?

Where are the Fiber GDX ingredients sourced from?

Fiber GDX

How is MenoMulti different from the other products that provide similar support?

How will my product order be shipped?Updated a month ago