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Shipping Information | Issues

How long does shipping take for my supplement order?

Orders are processed from our distribution center in Granbury, Texas. Our goal is to fulfill and ship your order within 2 business days; 3 business days if over a holiday/holiday weekend or during a period of increased fulfillment volume.  When an ex

How will my supplement order be shipped?

Orders within the Continental United States are shipped via various methods to provide the best possible shipping time for delivery, based on order shipping location. Orders to Hawaii, Guam, and OCONUS US territories are shipped USPS Priority Mail.

Do you offer expedited shipping?

Expedited shipping is not an option at this time. We are looking into expedited options to offer in the future, but do not have a timeframe for when this might be available.

Do you ship or deliver supplements to my location/country?

We are so sorry!  We currently DO NOT ship to international locations.  We look forward to offering this capability in the future!. We currently do not have any international retail locations. We do ship to FPO/APO military overseas addresses.

What do I do if my supplement order is delayed or not moving?

We give the shipping carriers at least 10 days domestic (from the date the carrier picks up) to complete delivery before we move forward with investigating any possibility of a shipment being lost in transit. This offers the assigned carrier time to

What do I do if my supplement order looks lost or was returned to sender?

We understand the frustration of a shipment going astray. If your order has been determined to be lost in transit or returned to our warehouse, please get in touch with our customer service team.  We will:. If an order is returned due to an incorrect

Why did I not get free shipping on my order?

Free shipping is offered on U.S. orders that are $99 or more in Total Order cost, after discounts have been applied. If you purchase more than one product through our online store, you will receive a discount based on our Buy More, Save More discount

How do I correct a wrong shipping address on my supplement order?

We can help!  If your order has not been fulfilled, you can request to update your order shipping address by contacting our Customer Success Team.  Please include the correct shipping address, and we are happy to get that corrected. Please contact us

Why hasn't my order shipped?

Our goal is to fulfill and ship your order within 2 business days. If this is not possible due to holidays, holiday weekends, increased fulfillment volume, or weather delays, we will ship your order within 3 business days.  When an extenuating circum

Do higher seasonal temperatures affect the efficacy of supplements?

Our gel capsule supplements (Omega-3 and Turmeric) can withstand short periods of heat exposure up to very high temperatures and maintain their efficacy.  This can occur because the capsule that surrounds the active ingredients can withstand higher t