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Shipping Information | Issues

How long does shipping take for my supplement order?

Orders are processed from our distribution center in Granbury, Texas. Our goal is to fulfill and ship your order within 2-4 business days; 5 business days if over a holiday/holiday weekend or during a period of increased fulfillment volume.  When an

How will my supplement order be shipped?

Orders within the Continental United States are shipped USPS First Class mail, USPS Priority Mail, UPS or Amazon Shipping, at our discretion. *NOTE: If Amazon shipping is used, you may see that Amazon Shipping has provided a USPS tracking number.  Th

I need help with my Amazon Shipping order.

Your order may ship via Amazon Shipping.  If this is the case, you will receive tracking updates via Amazon Shipping.  You may also see updates that connect you to a portal of your Amazon account. To track your order please use the Track and Manage m

Do you offer expedited shipping?

Expedited shipping is not an option at this time. We are looking into expedited options to offer in the future, but do not have a timeframe for when this might be available.

Do you ship or deliver supplements to my location/country?

We are sorry if you do not see your location on our list below.  We look forward to expanding offerings in the future!. We currently do not have any retail locations.  All products can be ordered on our online website. We currently ship to the follow

What do I do if my supplement order is delayed or not moving?

We give the shipping carriers at least 10 days domestic and 21 days international (from the date the carrier picks up) to complete delivery before we move forward with investigating any possibility of a shipment being lost-in-transit. This offers the

What do I do if my supplement order looks lost or was returned to sender?

We understand the frustration of a shipment going astray. If your order has been determined to be lost-in-transit or returned to our warehouse, here's what we can do:. If an order is returned due to an incorrect address, verifying the correct shippin

Will I owe customs fees or taxes?

CUSTOMS FEES/TAXES: For shipments outside the United States, please be aware that your shipment may be subject to customs fees, sales taxes, customs processing agency fees and other import related costs.  It is your responsibility to be aware of thes

Why are international shipping fees so high?

Unfortunately, our options for international shipping are limited to what USPS has to offer, which is dependent on the size of your order and the location the order is shipping to. We are diligently working on finding other international shipping opt

Why did I not get free shipping on my order?

Free shipping is offered on U.S. orders that are $99 or more in Total Order cost, after discounts have been applied. If you purchase more than one product through our online store, you will receive a discount based on our Buy More, Save More discount

Do higher seasonal temperatures affect the efficacy of supplements?

Our gel capsule supplements (Omega-3 and Turmeric) can withstand short periods of heat exposure up to very high temperatures and maintain their efficacy.  This can occur because the capsule that is surrounding the active ingredients can withstand hig

How do I correct a wrong shipping address on my supplement order?

We can help!  If your order has not been fulfilled, you can request to update your order shipping address by contacting our Customer Success Team, including the correct shipping address, and we are happy to get that corrected. Please contact us as so

Why hasn't my order shipped?

Our goal is to fulfill and ship your order within 2-4 business days; 5 business days if over a holiday/holiday weekend or during a period of increased fulfillment volume or when there might be weather delays.  When an extenuating circumstance occurs,