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Shipping Information and Issues

How long does shipping take for my product order?

Orders are processed from our distribution center in Hebron, KY. Our goal is to fulfill and ship your order within 2 business days; 3 business days if it falls on a holiday/holiday weekend, or during a period of increased fulfillment volume.  When an

How will my product order be shipped?

Orders within the Continental United States are shipped via various methods to ensure the best possible delivery time, based on the order's shipping location. Orders to Hawaii, Guam, and OCONUS US territories are shipped USPS Priority Mail.

Do you offer expedited shipping?

Expedited shipping is not an option at this time. We are looking into expedited options to offer in the future, but do not have a timeframe for when this might be available.

Do you ship or deliver to my location/country?

We only ship to U.S. locations at this time.  We are so sorry!  We look forward to offering this capability in the future!. We currently do not have any international retail locations. We do ship to FPO/APO military overseas addresses.

How much is product shipping?

Shipping is a flat rate of $8.00 for US orders that are under $99.00.

What do I do if my order is delayed or not moving?

We give the shipping carriers at least 10 days domestic (from the date the carrier picks up) to complete delivery before we move forward with investigating any possibility of a shipment being lost in transit. This allows the assigned carrier time to

What do I do if my order looks lost or was returned to sender?

We understand the frustration of a shipment going astray. If your order has been determined to be lost in transit or returned to our warehouse, please contact our customer service team.  We will:. If an order is returned due to an incorrect address,

Why did I not get free shipping on my order?

Free shipping is offered on U.S. orders that are $99 or more in Total Order cost, after discounts have been applied. If you purchase more than one product through our online store, you will receive a discount based on our Buy More, Save More discount

How do I correct a wrong shipping address on my order?

We can help!  If your order has not been fulfilled, you can request to update your order shipping address by contacting our Customer Success Team.  Please include the correct shipping address, and we are happy to get that corrected. Please contact us

Why hasn't my order shipped?

Our goal is to fulfill and ship your order within 2 business days. If this is not possible due to holidays, holiday weekends, increased fulfillment volume, or weather delays, we will ship your order within 3 business days.  When an extenuating circum

Do higher seasonal temperatures affect the efficacy of supplements?

Our softgel and regular capsule supplements can withstand short periods of heat exposure, including exposure to very high temperatures, and maintain their efficacy.  This can occur because the capsule that surrounds the active ingredients can withsta