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What do I do if my supplement order is delayed or not moving?Updated a month ago

We give the shipping carriers at least 10 days domestic and 21 days international (from the date the carrier picks up) to complete delivery before we move forward with investigating any possibility of a shipment being lost-in-transit. 

This offers the assigned carrier time to accommodate for increased shipment volumes (think holidays), weather, or transportation and personnel issues they may have in the shipping process.  

Please check the tracking history and keep an eye on movement.

Please Note:  some amazon shipping orders will use USPS to help deliver due to location. If you have an amazon tracking number that does NOT begin in a 'T', this indicates a USPS tracking number.  It could be helpful to use the USPS tracking website to check status updates if you do not see them through Amazon.  

If your shipment has met those timelines, please reach out to our The Pause Nutrition® customer service team.  

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