The 'Pause Life

We give the shipping carriers at least 10 days domestic and 21 days international (from the date the carrier picks up) to complete delivery before we move forward with investigating any possibility of a shipment being lost-in-transit.&#xA0;This offers the assigned carrier time to accommodate for increased shipment volumes (think holidays), weather, or transportation and personnel issues they may have in the shipping process. &#xA0;Please check the tracking history and keep an eye on movement.Please Note: &#xA0;some amazon shipping orders will use USPS to help deliver due to location. If you have an amazon tracking number that does NOT begin in a &apos;T&apos;, this indicates a USPS tracking number. &#xA0;It could be helpful to use the&#xA0;<a href="https://tools.usps.com/go/TrackConfirmAction_input" rel="noopener noreferrer" target="_blank">USPS tracking website&#xA0;</a>to check status updates if you do not see them through Amazon. &#xA0;If your shipment has met those timelines, please reach out to our&#xA0;The Pause Nutrition&#xAE;&#xA0;<a href="mailto:shop@thepauselife.com">customer service team</a>. &#xA0;

We give the shipping carriers at least 10 days domestic and 21 days international (from the date the carrier picks up) to complete delivery before we move forward with investigating any possibility of a shipment being lost-in-transit. This offers the

What do I do if my supplement order is delayed or not moving?

Supplements

Shipping Information | Issues

Mary Claire Haver, MD Bio

How does menopause policy affect me and what can I do to help?

I'm a healthcare clinician, where can I find menopause resources to help my patients?

Can Dr. Haver provide medical advice or guidance?

Do you have recommendations for menopause practitioners, including Telehealth?

What are Dr. Haver's favorite wellness and style products?

What is Dr. Mary Claire Haver’s relationship with her favorite product brands?

Is Dr. Mary Claire Haver responsible for shipping, returns, or product quality for her favorite product brands?

Are the affiliate products recommended by Dr. Haver safe for everyone to use?

Dr. Mary Claire's Favorite Products

Dr. Mary Claire Haver

What is The 'Pause Life?

Navigate The 'Pause Life website.

What is the difference between The 'Pause Life, The Galveston Diet and The ‘Pause Nutrition® supplements?

How do I login to my account?

Why can't I log into my account?

How do I contact you for assistance?

I am having issues signing up for the challenge or receiving email information.

I am having trouble printing one of the PDFs or documents.

About The 'Pause Life

How do I make an appointment with Dr. Haver?

What does it cost for a consultation or appointment?

How do I contact the office regarding current patient question?

Does Mary Claire Wellness accept insurance?  What diagnosis code is used for visits?

Mary Claire Wellness Clinic

How do I join the free 'Pause Life Community?

Can the community provide answers to my medical questions?

Do you have an app for The 'Pause Life Community?

What can I do if I am having an issue with the Circle app?

What is the Belly Fat Blast Challenge?

The 'Pause Life Community

How do I find help with my menopause symptoms or concerns?

How can I find a clinician | healthcare practitioner to help me with menopause support?

I am a clinician on your referral list, how do I update my information?

Where do I find British menopause resources?

Where can I find Canadian menopause resources?

Where can I find international menopause resources?

How do I know if I am experiencing peri|menopause?

Is hormone therapy right for me?

Is testosterone right for me?

Is it okay to start HRT/HT?

What is the difference between bio-identical HRT and synthetic HRT?

What is the difference between FDA approved HRT and compounded HRT?

Menopause Resources

What is the Galveston Diet?

What is the difference between the Galveston Diet book and online program?

What is your refund policy for digital content?

How much protein is recommended?

When does the online Enhanced Program start and finish?

What app do you suggest to track macronutrients?

What about nutrition, food or recipe questions?

Nutrition Program

What is the 'Pause Life Meals (Mealogic)?

How do I manage my meal delivery account?

How do I manage allergies | dietary preferences for my meal delivery?

When can I see the meal delivery menu?

When will I receive my 'Pause Life meals?

Does the meal delivery fit fat loss macros?

Can I recycle the 'Pause Life meals packaging material?

Meal Delivery

Mission & Quality Policy - The ‘Pause Nutrition® Supplements.

Supplement Quality & Third Party Testing.

How do I get started with the supplements?

What discounts do you offer?

What supplements do you recommend for me?

Do you suggest a daily, or one-a-day, vitamin?

Why is there only a Manufacture date (MFG) on my product?

What are the Vegetarian, Vegan or Gluten-Free supplement options?

Do any of your products contain Erythritol?

Which supplements are Kosher or Hala?

Do you offer unflavored Collagen?

Do you offer a magnesium supplement?

Can I combine the supplements?

Can men use the supplements?

When do the supplements expire?

Can I take the supplements while on a GLP-1?

What is California Prop65 notification?

When can I expect results from the supplements?

Do you sell samples of your products?

General Information

How long does shipping take for my supplement order?

How will my supplement order be shipped?

I need help with my Amazon Shipping order.

Do you offer expedited shipping?

Do you ship or deliver supplements to my location/country?

What do I do if my supplement order looks lost or was returned to sender?

Will I owe customs fees or taxes?

Why did I not get free shipping on my order?

Do higher seasonal temperatures affect the efficacy of supplements?

How do I correct a wrong shipping address on my supplement order?

Why hasn't my order shipped?

What is your supplement return|refund policy?

Why was I charged twice for the same order?

What do I do if I received a damaged supplement?

What if I'm not happy with the supplement(s)?

Where is my supplement refund?

How do I manage my payment, billing or email information for my supplement account?

Can I cancel my order for The ‘Pause Nutrition® supplements?

Can I combine two supplement accounts?

How do I update products in my current order?

I am having issues ordering supplements from your website.

Customer Satisfaction

Will I receive a notification before my supplement subscription processes?

Why can't I log into my supplement account?

How do I skip a subscription supplement order?

How do I change the products in my supplement subscription?

Can I add or remove product in my supplement order?

Manage Supplement Subscription

Is The ‘Pause Life Nutritional Supplements HSA/FSA eligible?

What are FSA and HSA accounts?

How does using my HSA/FSA account save me money?

When should I use my FSA/HSA dollars?

Do I need to take a Flex survey every time I make a purchase from The ‘Pause Life?

How long does HSA or FSA reimbursement take?

What should I do if my HSA/FSA reimbursement claim was denied?

What if my HSA/FSA reimbursement is rejected by my administrator?

How do refunds work if I used my FSA HSA card?

I don’t have an HSA/FSA. Can I still benefit from Flex?

HSA/FSA General Information

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Flex?

How can I split HSA/FSA payment for one-time purchases?

Are there fees associated with using Flex's services?

Can I use my FSA/FSA Card with express checkout using Shop Pay, Pay Pal, Google Pay, Apple Pay, or Venmo?

HSA/FSA Payments

Can I use my HSA/ FSA card at The ‘Pause Life Nutritional Supplements for one time purchases?

Can I use my HSA/ FSA card at The ‘Pause Life for nutritional supplement subscriptions?

Can I use my HSA/FSA card for both a one-time nutritional supplement purchase along with a nutritional supplement subscription?

How do I get reimbursement for a current nutritional supplement subscription that was set up before you partnered with Flex on HSA/FSA?

HSA/FSA One-time and Subscription Orders

What is an HSA/FSA Letter of Medical Necessity, and how is this compliant?

How long does it take for me to receive my HSA/FSA Letter of Medical Necessity?

How to use your Letter of Medical of Medical Necessity (LMN) for HSA/FSA Reimbursement

Does an HSA/FSA Letter of Medical Necessity Work for Past Purchases?

HSA/FSA Letter of Medical Necessity (LMN)

HSA/FSA Information

How much is one (1) scoop of Creatine?

Where is the Creatine sourced?

Why did the price of Creatine change?

What are tips for taking Creatine?

Will Creatine break a fast?

What is a loading phase of Creatine?

Is a Creatine supplement safe for me?

Creatine

What are some tips for taking your collagen supplement?

What is the serving size for the collagen?

Will the collagen break my fast?

What is the collagen protein consumption recommendation?

Is the collagen grass-fed or grain-finished?

What is the amino acid profile of the collagen?

Where are the collagen ingredients sourced from?

Is the collagen Type 1, 2, or 3?

Collagens

How much is one scoop of Fiber GDX?

What are some tips for consuming the Fiber GDX?

Why does my Fiber become clumpy, thick and gel-like?

Where are the Fiber GDX ingredients sourced from?

Fiber GDX

Why is 4,000 UI of vitamin D included in the Omega-3?

What are tips for taking Omega-3 w/Vitamin D & K?

Does the Omega-3 contain shellfish?

Where are the Omega-3 ingredients sourced from?

Why has the Omega-3 capsule changed?

Omega-3 w/Vitamin D & K

What is Curcumin (Turmeric)?

Is a Turmeric supplement safe for me?

Why is black pepper included in the Turmeric?

Where are the Turmeric ingredients sourced from?

Turmeric

What are your sustainability goals?

Why did you switch supplement packaging?

Is your supplement packaging recyclable?

Sustainability

What is The 'Pause Life affiliate program?

I'm an influencer, how can I promote The 'Pause Life supplements?

Do I need to be located in a specific country to join the affiliate program?

Who can I contact for questions about the affiliate program?

Affiliate Program

How do I contact you for press & media inquiries?

Press & Media Interest

What do I do if my supplement order is delayed or not moving?Updated 8 months ago