What do I do if my order is delayed or not moving?Updated 21 hours ago

We give the shipping carriers 10-12 days for domestic delivery (from the date the carrier picks up) before we proceed with investigating any potential loss in transit. 

This allows the assigned carrier time to accommodate increased shipment volumes (such as during holidays), weather-related issues, or transportation and personnel challenges that may arise during the shipping process.  

Please check the tracking history and monitor the order's status.

If your shipment has met those timelines, please contact our customer service team so we can ensure you receive your purchased order.