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The 'Pause Life logo

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Manage Product Subscription

Will I receive a notification before my product subscription processes?

Yes!  We send an upcoming order notification email to you 4 days before the order is due to be processed.  This gives you time to make any changes to your product subscription order by skipping the order or adjusting one or more products.  In fact, i

Why can't I log into my product account?

If you're facing difficulties logging into your account to manage your subscription, take the following steps:. Once your account is activated, you can login to manage your account. Your subscription can also be canceled upon request, and you can rea

How do I skip a product subscription order?

We are happy to assist with instructions on how to skip your next order(s). You can easily delay any order from the Upcoming Order Notification email.  If you didn't receive the email or can't find it, please follow the steps below:. Please be sure t

How do I change the products in my subscription?

We are happy to assist with instructions on how to update the items in your order for your subscription. Note: Verify updated items, the next order date and frequency at which you would like to receive the order, as well as the shipping address. If y

Can I add or remove product in my order?

Once an order is placed, we are unable to make changes to the order. If you would like to add or remove anything, your order would need to be canceled and then you can re-order. However, if you need to update your shipping address or contact informat

How do I cancel my product subscription?

Once complete, you should receive an email with the cancellation status. Please verify all active subscriptions on your account. You can reactivate the subscription at any time by logging in, choosing the subscription, and clicking on 'Reactivate' .

How do I update the frequency at which I receive my subscription?

Follow these steps to update your subscription frequency:1. Log into your account (Login) - you'll receive a code to verify via email2. Click on My Subscriptions3. View Supplement Subscription - if multiple subscriptions, select Bundle Contents (veri