The ‘Pause Life has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means that you can now use your HSA or FSA debit card to buy The ‘Pause Life's nutritional supplement products for
Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your emplo
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rat
You can use your HSA or FSA dollars throughout the year. However, FSA dollars expire at the end of the year, and any unused funds may not carry over into the following year. Be sure to spend the remaining FSA dollars before December 31st — use them,
If you have already received a Letter of Medical Necessity for purchasing nutritional supplements from The ‘Pause Life, you do not need to complete Flex’s survey again, so long as your Letter of Medical Necessity remains valid. Letters of Medical Nec
For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.
If your claim is denied, please reach out to Flex Support. Flex's support team is fully equipped to help customers overturn denied claims. We will work with you (the customer) to assess the rejection reason, modify the applicable materials (LMN/Rec
Please get in touch with Flex Support so they can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.
Customers will go through the normal refund process. One note: HSA/FSAs can sometimes have longer processing times than a regular bank. If a customer has not received a refund within 15 business days after initiating the request, they should reach o
Unfortunately, Flex services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!