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Return & Refund Policy

The 'Pause Life

If you haven&apos;t found your answer in our Help Center or Chat, don&apos;t hesitate to&#xA0;get in touch with&#xA0;US using the information below. &#xA0;Our goal is to respond to your inquiry within 1-2 business days.We are very sorry for any inconvenience. We currently do not offer phone support. &#xA0;Please use the appropriate link below. &#xA0;FOR GENERAL MENOPAUSE RESOURCES, THE GALVESTON DIET/NUTRITION PROGRAM, OR MEAL DELIVERY RELATED INQUIRIES:<a href="mailto:success@thepauselife.com">success@thepauselife.com</a><hr>FOR HEALTH &amp; WELLNESS PRODUCT-RELATED INQUIRIES:<a href="mailto:shop@thepauselife.com">shop@thepauselife.com</a><hr>FOR MARY CLAIRE WELLNESS CLINIC INQUIRIES:<a href="mailto:contact@maryclairewellness.com">contact@maryclairewellness.com</a><hr>FOR PRESS AND MEDIA RELATED INQUIRIES:<a href="mailto:press@thepauselife.com">press@thepauselife.com</a><hr>Medical Disclaimer:&#xA0;The information provided does not substitute for professional medical advice. Please consult a medical professional or healthcare practitioner for&#xA0;medical advice, diagnosis, or treatment.

If you haven't found your answer in our Help Center or Chat, don't hesitate to get in touch with US using the information below.  Our goal is to respond to your inquiry within 1-2 business days. We are very sorry for any inconvenience. We currently d

How do I contact you for help or assistance?

About The 'Pause Life

Mary Claire Haver, MD Bio

How does menopause policy affect me and what can I do to help?

I'm a healthcare clinician, where can I find menopause resources to help my patients?

Can Dr. Haver provide medical advice or guidance?

Do you have recommendations for menopause practitioners, including Telehealth?

Dr. Mary Claire Haver

What is The 'Pause Life?

Navigate The 'Pause Life

What is the difference between The 'Pause Life, The Galveston Diet and The ‘Pause Nutrition® supplements?

How do I login to my account?

Why can't I log into my account?

I am having issues signing up for the challenge or receiving email information.

I am having trouble printing one of the PDFs or documents.

What are a list of the 'Pause Life favorite wellness and style products?

What is The 'Pause Life’s relationship with the favorite product brands?

Is The 'Pause Life responsible for shipping, returns, or product quality for her favorite product brands?

Are the affiliate products recommended by The 'Pause Life safe for everyone to use?

The 'Pause Life Favorite Products

How do I make an appointment with Dr. Haver?

What does it cost for a consultation or appointment?

How do I contact the clinic regarding current patient question?

Does Mary Claire Wellness accept insurance?  What diagnosis code is used for visits?

Mary Claire Wellness Clinic

How do I find help with my menopause symptoms or concerns?

How can I find a clinician or healthcare practitioner to help me with menopause support?

I am a clinician on your referral list, how do I update my information?

Where do I find British menopause resources?

Where can I find Canadian menopause resources?

Where can I find international menopause resources?

How do I know if I am experiencing perimenopause or menopause?

Is hormone therapy right for me?

Is testosterone right for me?

Is it okay to start HRT/HT?

What is the difference between bio-identical HRT and synthetic HRT?

What is the difference between FDA approved HRT and compounded HRT?

Why is The New Perimenopause book different from The New Menopause book?

Menopause Resources

How do I join the free 'Pause Life Community?

Can the community provide answers to my medical questions?

Do you have an app for The 'Pause Life Community?

What can I do if I am having an issue with the Circle app?

What is the Belly Fat Blast Challenge?

How do I remove my account from the Circle Community?

The 'Pause Life Community

Mission & Quality Policy

Product Quality and Third Party Testing

How do I get started with the supplements?

What discounts do you offer?

What supplements do you recommend for me?

Do you suggest a daily, or one-a-day, vitamin?

Why is there only a Manufacture date (MFG) on my product?

What are the Vegetarian, Vegan, Dairy or Gluten-Free supplement options?

Do any of your products contain Erythritol?

Which supplements are Kosher or Hala?

Do you offer a magnesium supplement?

Can I combine the supplements?

Which products will break or affect Intermittent Fasting?

Can men use the supplements?

When do the supplements expire?

Can I take the supplements while on a GLP-1?

What is California Prop65?

When can I expect results from the supplements?

Do you sell samples of your products?

Do you offer wholesale on your products?

General Information

How long does shipping take for my product order?

How will my product order be shipped?

Do you offer expedited shipping?

Do you ship or deliver to my location/country?

How much is product shipping?

What do I do if my order is delayed or not moving?

What do I do if my order looks lost or was returned to sender?

Why did I not get free shipping on my order?

How do I correct a wrong shipping address on my order?

Why hasn't my order shipped?

Do higher seasonal temperatures affect the efficacy of supplements?

Shipping Information and Issues

What is your product return and refund policy?

How do I begin a product return or refund request?

Why was I charged twice for the same order?

What do I do if I received a damaged order or supplement?

How do I manage my payment, billing or email information for my health and wellness account?

What if I'm not happy with my product?

Where is my product refund?

How do I cancel my product order?

Can I combine two product accounts?

How do I update products in my current order?

I am having issues ordering from your website.

What do I do if I received the wrong product?

Customer Satisfaction

Will I receive a notification before my product subscription processes?

Why can't I log into my product account?

How do I skip a product subscription order?

How do I change the products in my subscription?

Can I add or remove product in my order?

How do I cancel my product subscription?

How do I update the frequency at which I receive my subscription?

Manage Product Subscription

Is The ‘Pause Life Nutritional Supplements HSA/FSA eligible?

What are FSA and HSA accounts?

How does using my HSA/FSA account save me money?

When should I use my FSA/HSA dollars?

Do I need to take a Flex survey every time I make a purchase from The ‘Pause Life?

How long does HSA or FSA reimbursement take?

What should I do if my HSA/FSA reimbursement claim was denied?

What if my HSA/FSA reimbursement is rejected by my administrator?

How do refunds work if I used my FSA HSA card?

I don’t have an HSA/FSA. Can I still benefit from Flex?

HSA/FSA General Information

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Flex?

How can I split HSA/FSA payment for one-time purchases?

Are there fees associated with using Flex's services?

Can I use my FSA/FSA Card with express checkout using Shop Pay, Pay Pal, Google Pay, Apple Pay, or Venmo?

HSA/FSA Payments

Can I use my HSA/ FSA card at The ‘Pause Life Nutritional Supplements for one time purchases?

Can I use my HSA/ FSA card at The ‘Pause Life for nutritional supplement subscriptions?

Can I use my HSA/FSA card for both a one-time nutritional supplement purchase along with a nutritional supplement subscription?

How do I get reimbursement for a current nutritional supplement subscription that was set up before you partnered with Flex on HSA/FSA?

HSA/FSA One-time and Subscription Orders

What is an HSA/FSA Letter of Medical Necessity, and how is this compliant?

How long does it take for me to receive my HSA/FSA Letter of Medical Necessity?

How to use your Letter of Medical of Medical Necessity (LMN) for HSA/FSA Reimbursement

Does an HSA/FSA Letter of Medical Necessity Work for Past Purchases?

HSA/FSA Letter of Medical Necessity (LMN)

HSA/FSA Information

How much is one (1) scoop of Creatine?

Where is the Creatine sourced?

What are tips for taking Creatine?

Will Creatine break a fast?

What is a loading phase of Creatine?

Is a Creatine supplement safe for me?

Creatine

What are VERISOL® and FORTIBONE® collagen peptides?

What are some tips for taking your collagen supplement?

What is the serving size for the collagen?

Will the collagen break my fast?

What is the collagen protein consumption recommendation?

Is the collagen grass-fed or grain-finished?

What is the amino acid profile of the collagen?

Where are the collagen ingredients sourced from?

Is the collagen Type 1, 2, or 3?

Can you use the collagen in cooking?

Why is Skin Boost Plus no longer available?

Collagen

How much is one scoop of Fiber GDX?

What are some tips for consuming the Fiber GDX?

Why does my Fiber become clumpy, thick and gel-like?

Where are the Fiber GDX ingredients sourced from?

Fiber GDX

Why is 4,000 UI of vitamin D included in the Omega-3?

What are tips for taking Omega-3 w/Vitamin D & K?

Does the Omega-3 contain shellfish?

Where are the Omega-3 ingredients sourced from?

Why has the Omega-3 capsule changed?

Omega-3 w/Vitamin D & K

What is the best way to take Sleep supplement?

Can I take other sleep aids with the Sleep supplement?

What is the difference between Sleep and NeuroMag® Magnesium L-threonate?

Does melatonin interact with estrogen, progesterone or testosterone?

How soon should I expect to see results from taking Sleep?

Where are the Sleep ingredients sourced?

Can I take both Sleep and NeuroMag® Magnesium L-threonate?

What is the difference between magnesium bisglycinate and glycinate?

Sleep

What is Curcumin (Turmeric)?

Is a Turmeric supplement safe for me?

Why is black pepper included in the Turmeric?

Where are the Turmeric ingredients sourced from?

Turmeric

Health & Wellness Products

What is the Galveston Diet?

What is the difference between the Galveston Diet book and online program?

What is your refund policy for digital content?

How much protein is recommended?

When does the online Enhanced Program start and finish?

What app do you suggest to track macronutrients?

What about nutrition, food or recipe questions?

Nutrition Program

What is the 'Pause Life Meals (Mealogic)?

How do I manage my meal delivery account?

How do I manage allergies | dietary preferences for my meal delivery?

When can I see the meal delivery menu?

When will I receive my 'Pause Life meals?

Does the meal delivery fit fat loss macros?

Can I recycle the 'Pause Life meals packaging material?

The 'Pause Life Meal Delivery

What is The 'Pause Life affiliate program?

I'm an influencer, how can I promote The 'Pause Life supplements?

Do I need to be located in a specific country to join the affiliate program?

Who can I contact for questions about the affiliate program?

Affiliate Program

What are your sustainability goals?

Why did you switch supplement packaging?

Is your supplement packaging recyclable?

Sustainability

How do I contact you for help or assistance?Updated 6 hours ago