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Return & Refund Policy

The 'Pause Life

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Thank you for contacting us!  We are happy to help.  Please provide your updated information via the chat box, or you can contact our Customer Success Team with the information, and they'll be happy to provide the updated information to our team memb

I am a clinician on your referral list, how do I update my information?

Menopause Resources

Mary Claire Haver, MD Bio

How does menopause policy affect me and what can I do to help?

I'm a healthcare clinician, where can I find menopause resources to help my patients?

Do you have recommendations for menopause practitioners, including Telehealth?

Dr. Mary Claire Haver

What is The 'Pause Life?

Navigate The 'Pause Life Website

How do I login to my account?

Why can't I log into my account?

How do I contact you for help or assistance?

I am having issues signing up for the free challenge or receiving email information.

I am having trouble printing one of the PDFs or documents.

Why do you use a backwards apostrophe in The Pause Life name?

About The 'Pause Life

How do I find help with my menopause symptoms or concerns?

Do you have a checklist for lab tests to have done in midlife

How can I find a clinician or practitioner to help me with menopause support?

Where do I find British menopause resources?

Where can I find Canadian menopause resources?

Where can I find international menopause resources?

How do I know if I am experiencing perimenopause or menopause?

Is hormone therapy right for me?

Is testosterone right for me?

Is it okay to start HRT/HT?

What is the difference between bio-identical HRT and synthetic HRT?

What is the difference between FDA approved HRT and compounded HRT?

How is The New Perimenopause book different from The New Menopause book?

Mission & Quality Policy

Product Quality and Third Party Testing

What discounts do you offer?

Do you offer a gift card?

Which products will break or affect Intermittent Fasting?

Why is there only a Manufacture date (MFG) on my product?

What are the Vegetarian, Vegan, Dairy or Gluten-Free supplement options?

Do any of your products contain Erythritol?

Which supplements are Kosher or Halal?

Do you offer a magnesium supplement?

Can men use the supplements?

Can I combine the supplements?

Can I take the supplements while on a GLP-1?

When do the supplements expire?

What is California Prop65?

Do you sell samples of your products?

When can I expect results from the supplements?

Do you offer wholesale on your products?

General Information

How long does shipping take for my product order?

How will my product order be shipped?

Do you offer expedited shipping?

Do you ship or deliver to my location/country?

How much is product shipping?

What do I do if my order is delayed or not moving?

What do I do if my order looks lost or was returned to sender?

Why did I not get free shipping on my order?

How do I correct a wrong shipping address on my order?

Why hasn't my order shipped?

Do higher seasonal temperatures affect the efficacy of supplements?

Shipping Information and Issues

What is your supplement return and refund policy?

What is your weighted vest return and refund policy?

What is your refund policy for digital content?

How do I manage my payment, billing or email information for my health and wellness account?

How do I begin a product return or refund request?

What do I do if I received a damaged order or supplement?

Why was I charged twice for the same order?

What if I'm not happy with my product?

Where is my product refund?

How do I cancel my product order?

Can I combine two product accounts?

How do I update products in my current order?

I am having issues ordering from your website.

What do I do if I received the wrong product?

Customer Satisfaction

Will I receive a notification before my product subscription processes?

Why can't I log into my product account?

How do I skip a product subscription order?

How do I change the products in my subscription?

Can I add or remove product in my order?

How do I cancel my product subscription?

How do I update the frequency at which I receive my subscription?

Manage Product Subscription

What is NSF?

What does it mean for a product to be Contents Certified NSF?

How does a product become Contents Certified NSF?

Why are only some of the supplements NSF Contents Certified?

Contents Certified NSF

Is The ‘Pause Life Nutritional Supplements HSA/FSA eligible?

What are FSA and HSA accounts?

How does using my HSA/FSA account save me money?

When should I use my FSA/HSA dollars?

Do I need to take a Flex survey every time I make a purchase from The ‘Pause Life?

How long does HSA or FSA reimbursement take?

What should I do if my HSA/FSA reimbursement claim was denied?

What if my HSA/FSA reimbursement is rejected by my administrator?

How do refunds work if I used my FSA HSA card?

I don’t have an HSA/FSA. Can I still benefit from Flex?

HSA/FSA General Information

I don’t have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Flex?

How can I split HSA/FSA payment for one-time purchases?

Are there fees associated with using Flex's services?

Can I use my FSA/FSA Card with express checkout using Shop Pay, Pay Pal, Google Pay, Apple Pay, or Venmo?

HSA/FSA Payments

Can I use my HSA/ FSA card at The ‘Pause Life Nutritional Supplements for one time purchases?

Can I use my HSA/ FSA card at The ‘Pause Life for nutritional supplement subscriptions?

Can I use my HSA/FSA card for both a one-time nutritional supplement purchase along with a nutritional supplement subscription?

How do I get reimbursement for a current nutritional supplement subscription that was set up before you partnered with Flex on HSA/FSA?

HSA/FSA One-time and Subscription Orders

What is an HSA/FSA Letter of Medical Necessity, and how is this compliant?

How long does it take for me to receive my HSA/FSA Letter of Medical Necessity?

How to use your Letter of Medical of Medical Necessity (LMN) for HSA/FSA Reimbursement

Does an HSA/FSA Letter of Medical Necessity Work for Past Purchases?

HSA/FSA Letter of Medical Necessity (LMN)

HSA/FSA Information

What is the Pause Strong Online Program?

What is the difference between the Pause Strong Online Program and the Pause Strong Free Challenge?

How do I access the Pause Strong Online Program?

When does the Pause Strong program begin and end?

Are supplements necessary in the Pause Strong Program?

The Pause Strong Online Program

How much is one (1) scoop of Creatine?

Where is the Creatine sourced?

What are tips for taking Creatine?

Will Creatine break a fast?

What is a loading phase of Creatine?

Is a Creatine supplement safe for me?

Why would I keep my creatine levels or stores up?

Do I take creatine alone or protein and creatine together?

Creatine

What are VERISOL® and FORTIBONE® collagen peptides?

What are some tips for taking your collagen supplement?

What is the serving size for the collagen?

Will the collagen break my fast?

What is the collagen protein consumption recommendation?

Is the collagen grass-fed or grain-finished?

What is the amino acid profile of the collagen?

Where are the collagen ingredients sourced from?

Is the collagen Type 1, 2, or 3?

Can you use the collagen in cooking?

Why is the Acai Lemonade flavor no longer available?

Why is Skin Boost Plus no longer available?

Collagen

How much is one scoop of Fiber GDX?

What are some tips for consuming the Fiber GDX?

Why does my Fiber become clumpy, thick and gel-like?

Where are the Fiber GDX ingredients sourced from?

Fiber GDX

How is MenoMulti different from the other products that provide similar support?

Is MenoMulti a multivitamin?

What can MenoMulti do for me?

Can MenoMulti help with my hot flashes or vasomoter symptoms?

Why are active B vitamins important?

How long before I feel results from MenoMulti?

Can I take MenoMulti with hormone therapy?

Why are the ingredients in MenoMulti formulated at these specific amounts?

MenoMulti

What are tips for taking Omega-3 w/Vitamin D & K?

Why is 4,000 UI of vitamin D included in the Omega-3?

Does the Omega-3 contain shellfish?

Where are the Omega-3 ingredients sourced from?

Why has the Omega-3 capsule changed?

How is the Omega-3 fish oil sourced?

Omega-3 w/Vitamin D & K

Why take creatine with protein?

Is protein powder necessary, or can I get enough from whole foods?

How much protein do I need?

Where are the protein product ingredients sourced?

Is your protein grass-fed sourced?

What are the different types of protein supplements?

Mary Claire's Smoothie Recipes

Protein + Creatine

What is the best way to take Sleep supplement?

Can I take other sleep aids with the Sleep supplement?

What is the difference between Sleep and NeuroMag® Magnesium L-threonate?

Does melatonin interact with estrogen, progesterone or testosterone?

How soon should I expect to see results from taking Sleep?

Where are the Sleep ingredients sourced?

Can I take both Sleep and NeuroMag® Magnesium L-threonate?

What is the difference between magnesium bisglycinate and glycinate?

Sleep

What is Curcumin (Turmeric)?

Is a Turmeric supplement safe for me?

Why is black pepper included in the Turmeric?

Where are the Turmeric ingredients sourced from?

Turmeric

How do I choose the right weighted vest?

How do I care for my weighted vest?

What are the benefits of using a weighted vest?

Where is the weighted vest made?

Can men use the weighted vest?

How do I begin using the weighted vest?

Can I feel the cooling while wearing the weighted vest?

Is the cooling effect of the weighted vest therapeutic?

Are the weighted vests included in the Buy More, Save more discount offer?

Why are your weighted vests more expensive than most basic vests?

Weighted Vest

Health, Wellness & Lifestyle Products

I am a clinician on your referral list, how do I update my information?Updated 12 days ago